LTK Consultants
DRIVING SUCCESSFUL SOLUTIONS
Automotive Services

LTK acknowledges that no matter where you are in the automotive spectrum (Dealer, Dealer Group or VM) the key principles of improving Retention, increasing Penetration, Quality and Customer Satisfaction are fundamental to improving your Profitability.

 

LTK is also experienced enough to know that "One size does not fit all", so whether it is in Parts, Service, Accident Repair or Vehicle Sales we use our knowledge, experience and skill sets to provide you with a solution that is tailored to your needs.

SERVICE

SERVICE

SERVICE

ACCIDENT REPAIR

PARTS

PARTS

CONTACT CENTRE

Elements of what we do to help you achieve growth in each sector is highlighted below and we are rightfully delighted with the outcomes.
However, it is not our words but those of our clients that count. See our testimonials.

Service
  • Increase Customer Retention
  • Improve Customer Satisfaction
  • Service Development of people processes and profit RFT and Workshop
  • Increase Product Penetration
  • Grow Profitability and Deliver Tangible ROI
Accident Repair
  • Increase Genuine Parts Sales and Customer Penetration
  • Incremental Growth in Vehicle Sales and Service Penetration
  • Bodyshop Business Development – Standards, PAS125, Operational Best Practices, People
  • Improve KPI's – Avg Repair Cost, Parts to Labour Ratio's, Job Mix, Work Mix, Productivity
  • Write Off Avoidance and Intervention Programmes
  • Grow Profitability and Deliver Tangible ROI
Parts and Distribution
  • Increase Mechanical Parts Sales
  • Implement Trade Strategies
  • Parts Process Development – stock management -parts pre picking, Stock to VOR mix, discounting structures, obsolescence
  • Customer segmentation and mapping
  • Grow profitability and deliver tangible ROI


Field Teams
  • Industry experts with proven track records
  • Dealer Development
  • Network Establishment
  • Process Improvement
  • People Development
  • Performance Driven
  • Direct Intervention
    – our teams work with you to deliver
Contact Centre
  • Customer Retention & Penetration
  • Service & MOT Bookings
  • Targeted Marketing, Database Management,
    CSI, Mystery Shop
  • Dedicated Branded Solution
  • Consistent Operation & Communication
  • Motability & 1 Link Penetration and Management
  • Centralised resources
Projects
  • Desk Research, Data Analysis
  • Onsite Audit & Observation
  • Competitor Analysis
  • Market Mapping
  • Gap Analysis
  • Bench Marking
  • Trending & Forecasting
    Market Potential
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