"LTK were chosen by Robins & Day to develop and manage our Aftersales Contact Centre as they were the only company to fully understand our vision and demonstrated their commitment to a medium to long term way of working rather than the short term provision of an 'off the shelf' call centre.

Their in-depth knowledge of the UK vehicle aftermarket, and the requirement to change the way our dealers operate in the Service department, differentiated them from the rest"

Ian Hedgley. Aftersales Programme Manager

"There comes a point in time when you need to stand back from the business to assess the strategy. At that point a fresh pair of eyes can help to agree the way forward. LTK Consultants provided valuable support at the assessment stage and also provided a range of "hands on" workshops which provided the focus and motivation to help fulfill our expectations going forwards". "I am looking forward to working with LTK in future"

Derek Brook (Group Parts Director- Allen Ford)

"I would like to thank you for what I feel on reflection the last few days have been. Not a course but an inspirational journey that has not only opened my eyes but also opened up several paths that I can confirm I will now strive to reach the end of. You guys delivered exactly what you stated on the introductory letter, and have given me fresh personal challenges ahead with regards to becoming a Leader. I do hope that we meet again on a few of these paths as I believe you guys will also get a sense of achievement seeing me develop and progressing through my career.

Robert Meldrum - Area Manager participant on Management & Leadership training